Privacy Policy

We are pleased with your visit to our website www.diwa-soul.com. The protection of your personal data is very important to us. In this Privacy Policy, we explain how we collect, process, and protect your data when you use our website. In particular, we address data processing by services such as Calendly, Stripe, Instagram, TikTok, YouTube, as well as the use of Google Fonts.

1. Responsible for Data Processing

The responsible party for data processing on this website is:

Cornelia März
Roßstraße 36, 47918 Tönisvorst
Email: diwa-soul@web.de
Phone: +49 157-39129005

2. Collection and Storage of Personal Data as well as the Nature and Purpose of Their Use

When you visit our website www.diwa-soul.com, your browser automatically sends information to our website’s server. This information is temporarily stored in a so-called log file. The following information is collected without any action on your part and is stored until automatically deleted:

  • IP address of the requesting computer

  • Date and time of access

  • Name and URL of the retrieved file

  • Website from which the access is made (referrer URL)

  • Browser used and, if applicable, the operating system of your computer as well as the name of your access provider

We process this data for the following purposes:

  • Ensuring a smooth connection setup for the website

  • Providing a comfortable use of our website

  • Evaluating system security and stability

  • Other administrative purposes

3. General Information on Data Processing

We collect personal data when you visit our website, book an appointment, make payments, or contact us via social media. This is done for the purpose of providing the services you use, such as booking appointments via Calendly, processing payments via Stripe, and interacting with social media platforms.

4. Data Processing by Third Parties

4.1 Calendly
For appointment booking on this website, we use the service Calendly. When booking an appointment, personal data such as your name, email address, and the desired appointment are transmitted to Calendly. These data are processed by Calendly in order to arrange the appointment and send you the corresponding confirmations.
For more information on how Calendly handles your data, please refer to Calendly’s Privacy Policy

4.2 Stripe
For payment processing, we use the service Stripe. When you make a payment, personal data such as payment information and billing addresses are transmitted to Stripe. Stripe processes these data to complete the transaction and provide the payment service.
For more information on how Stripe processes your data, please refer to Stripe’s Privacy Policy

4.3 Social Media (Instagram, TikTok, YouTube)
Our website contains links to our social media profiles on Instagram, TikTok, and YouTube. When you visit our profiles or interact with them, personal data such as your IP address and your interactions with the platforms may be transmitted to the respective providers.

5. Use of Google Fonts

On our website, we use Google Fonts to display fonts attractively. When using Google Fonts, no personal data is stored. However, with each request for Google Fonts, a connection is established to a Google server, whereby certain technical data, such as your IP address and the browser used, are transmitted to Google.
For more information on how Google handles your data, please refer to Google’s Privacy Policy

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve your user experience and provide certain functionalities. This includes cookies from third parties such as Google Analytics, Calendly, Stripe, and social media platforms. These cookies may be used to analyze your behavior on the website and display personalized content and advertisements.

You can refuse the use of cookies at any time via your browser’s cookie settings or prevent the storage of cookies. However, please note that this may affect the use of certain functions on the website.

7. Your Rights

You have the right:

  • According to Art. 15 GDPR, to request information about the personal data we process about you.

  • According to Art. 16 GDPR, to request the immediate correction of any inaccurate or incomplete personal data stored by us.

  • According to Art. 17 GDPR, to request the deletion of your personal data stored by us.

  • According to Art. 18 GDPR, to request the restriction of processing of your personal data.

  • According to Art. 20 GDPR, to receive your personal data in a structured, commonly used, and machine-readable format or to request its transfer to another controller.

  • According to Art. 7 (3) GDPR, to revoke the consent you have previously given to us at any time.

8. Retention Periods and Data Processing

Personal data is stored only as long as it is necessary for the fulfillment of the above-mentioned purposes or as required by law. After these periods have expired, the data will be deleted or anonymized.

9. Disclosure of Data to Third Parties

We only disclose personal data to third parties if it is necessary for the fulfillment of the contract, such as to Calendly for appointment booking and to Stripe for payment processing. Furthermore, data is only disclosed if you have expressly consented or if it is required by law.

10. Data Security

During your visit to the website, we use the widely employed SSL (Secure Socket Layer) protocol in conjunction with the highest encryption level supported by your browser. You can tell if a specific page of our website is transmitted encrypted by the closed display of the key or lock symbol in the lower status bar of your browser.

11. Currency and Changes to This Privacy Policy

This Privacy Policy is currently valid. The last update was on February 22, 2025.
Due to ongoing developments of our website and offerings or due to changes in legal or regulatory requirements, it may become necessary to change this Privacy Policy. The current Privacy Policy can always be accessed and printed from our website at www.diwa-soul.com.

12. Newsletter

If you subscribe to our newsletter, we process your personal data to regularly send you information, news, discounts, and updates about our offerings.

12.1 Data Collected
For the newsletter, we collect and store the following data:

  • Your email address

  • Additional details, such as your name or interests, if you provide them to us, in order to personalize the newsletter.

12.2 Purpose of Data Processing
Processing is carried out solely on the basis of your consent pursuant to Art. 6 (1)(a) GDPR. You can revoke your consent at any time by unsubscribing via the unsubscribe link in the newsletter or by contacting us via email at diwa-soul@web.de. Upon revocation, your data will be deleted, and you will no longer receive any newsletters.

12.3 Newsletter Service Provider
For the distribution of the newsletter, we use an external service provider. This provider processes your data solely on our behalf and on the basis of a data processing agreement pursuant to Art. 28 GDPR.

12.4 Retention Period
Your data will be stored only as long as you subscribe to the newsletter. After you unsubscribe, your data will be deleted immediately.

13. Special Data Protection Regulations for Card Readings

When booking a card reading, personal data such as your name, email address, and any individual questions or concerns you provide may be processed.

13.1 Data Processing and Storage

The card reading does not take place live but is provided as a recorded video file.

The video recording may contain personal data, especially regarding the questions or concerns you have shared in advance.

The recording is delivered via the WeTransfer service as a download link. In this process, WeTransfer processes your email address and makes the file available for a limited time.

13.2 Deletion of the Video Recording

The recorded video will be deleted no later than 30 days after it has been sent.

I store the file only for this period to resolve any technical issues or allow for a re-delivery if needed.

After this period, the file will be permanently deleted, and retrieval will no longer be possible.

13.3 Confidentiality and Disclosure

The contents of the card reading are strictly confidential and will not be shared with third parties.

The file will only be sent to the email address you provided.

13.4 Right to Data Deletion and Withdrawal

You may request the deletion of your personal data at any time. However, please note that once the video recording has been sent to you, it cannot be deleted retroactively.

You may withdraw your consent to data processing at any time, but this may result in the inability to provide the service.

By booking a card reading, you agree to this data protection policy.